FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

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When will I receive my refund?

E-file with Direct Deposit
If you chose to direct deposit your refund and you e-filed, the official IRS statement is, “Nine out of ten taxpayers typically receive refunds in less than 21 days when they use e-file with direct deposit.”

From our experience with customers last year, most customers get their federal refund in about 7 to 14 days if they e-file and choose direct deposit. It really just depends on how fast the IRS system can process your refund.

E-file without Direct Deposit
If you didn’t choose direct deposit or if your direct deposit information was inaccurate, you’ll typically receive your refund check within 3 to 4 weeks.

If you mailed your tax return instead of e-filing, you’ll typically receive your refund in 6 weeks or more.

Check Refund Status
24 hours after you e-file (or 4 weeks after you mail) your tax return, you can check the status of your refund by using the IRS’s Where’s My Refund? tool or by calling the IRS TeleTax number at 1-800-829-4477 and selecting the refund status option. Be sure to have a copy of your return available since you will need to know the first Social Security number shown on your return, the filing status, and the exact whole dollar amount of your refund.

The IRS website or TeleTax number won’t have any refund information for at least 24 hours after your e-filed tax return was accepted by the IRS. If you mailed your tax return, it takes about 4 weeks before you can go to the IRS website or use TeleTax to find out refund information.

How do I check the status of my federal refund?

Use the IRS’s Where’s My Refund? tool. You can also call the IRS at 1-800-829-1040 or 1-800-829-1954.

To get your refund status, you’ll need to provide the following information as shown on your return:

  • Your Social Security number (or IRS Individual Taxpayer Identification Number)
  • Your filing status (Single, Married Filing Joint Return, Married Filing Separately, Head of Household, or Qualifying Widow(er))
  • The refund amount (It’s important to enter the refund amount exactly as it is shown on your return).


You can use the IRS’s Where’s My Refund? tool to check the status of your refund 24 hours after the IRS accepts your e-filed tax return, or 3 to 4 weeks after you mail your paper return. But if you filed Form 8379 with your return, allow 11 weeks (14 weeks if you mailed) before checking your refund status.

Where will my refund check be mailed?

Where will my refund check be mailed?

If you did not use direct deposit or if the direct deposit information you entered on your tax return is incorrect, the IRS will mail your refund check to the address listed on page 1 of your tax return.

If you need to change the address and the IRS has already accepted your e-filed tax return or you have already mailed your return, then you’ll need to call the IRS at 1-800-829-1040 to update your address with the IRS. If your address changed because you moved, you can put in a change of address with the Post Office to have your refund check forwarded to you. A change of address can be done online at www.usps.com or at your local post office.

Why is my refund being delayed?

Beginning in 2017, the IRS is required to hold refunds that include the Earned Income Tax Credit(EITC) or Additional Child Tax Credit (ACTC) until February 15th.

The IRS expects the earliest EITC/ACTC related refunds to be available in taxpayer bank accounts or debit cards starting February 27, 2019, if these taxpayers chose direct deposit and there are no other issues with their tax return.

This applies to the entire refund, not just the portion associated with the EITC or ACTC.

The IRS will begin processing and accepting tax returns as usual when the filing season begins. So you should go ahead and e-file before February 15th even if your refund will be delayed.

Check the IRS’s Where’s My Refund? tool after February 15th for your refund status. It’s updated once a day and is the best way to check the status of your refund.

Can I change Plans or cancel at any time?

If you entered a valid (but incorrect) account number not belonging to you, usually there’s nothing to worry about, as many banks won’t deposit tax refunds into accounts where names don’t match up. You can try calling the IRS to stop the direct deposit, if your return hasn’t posted to their system yet (and you’re willing to get your refund via paper check). For security reasons, the IRS cannot re-route your refund to a different account.

If the IRS accepts your tax return and is unable to direct deposit your refund, then the IRS will mail your refund check to the address listed on your tax return. There’s no way to change your bank information once the IRS has accepted your e-filed tax return. You can check the status of your refund by using the IRS’s Where’s My Refund? tool.

Support Included?I received my refund and it was less than what I was supposed to get. Why?

Some reasons for a partial refund include garnishments for child support, prior year taxes, or student loans that are in default. You can find out information about your refund by using the IRS’s Where’s My Refund? tool. Or you can call the IRS at 1-800-829-4477 or 1-800-829-1040 to find out information about your refund.

Does QuiqTax have a phone number for support?

To provide the most value to our customers, all customer support is provided through email or through direct messaging within the software. We do not offer phone support.

Our customer support agents usually respond in a timely and professional manner. Their goal is to respond as quickly and as accurately as possible. Complex questions may take longer to research; easier questions can be answered in considerably less time.

What about if I’m not happy with services?

If we have not filed your taxes with IRS or State and you have a genuine reason to cancel the service, we will refund your full payment with in 7 business days.

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